Great Service, nice car, very helpful agents, thumbs up all the way!
I am pretty sure my girlfriend and I were in line at the dollar counter last week, behind Ms. Lorenzo, unless there was another woman, with the same name, tossing a temper. Our account of things are quite different. The young man, with dark short hair, and older woman, I believe to be the manager could not have been, more helpful and accomodating to you, they had a huge line, and you were being very loud and very rude. They tried to help you, but nothing was good enough. Shame on your potty mouth too, in front of our young children.
If I could give it zero stars I would. The employee at the desk was nice and cordial but completely not knowledgable. We booked a reservation and when we went to pick up a car they couldn't get the sale to process in their system. Told us there was bothing they could do. Then three people dropped off additional cars and someone even got their reservation car who came to counter after us. No explaination, the manager came in and still no apology or explaination. Had to wait over an hour to even be told they would process our reservation. They also told us that if we wanted to use another company the $45 we paid towards insurance wouldn't be refunded since it was by a third party. Horrrrrible service.
my flight arrived late, just past midnight. I made sure to include my flight information so the counter would know to wait for my flight like every other rental car agency in the airport. As I get the the rental car counters, every agency is there past their midnight closing time making sure customers get their cars - everyone car agency except the Thrifty counter. Try calling the late number and you get someone in India who can't help you. To add insult to injury we had to take the most expensive 8 mile cab ride ever - $45!
And will Thrifty come get you the next morning? of course not. I would of just booked with another agency while at the airport but they all go for the throat when they see you're desperate.
Thank you for allowing us to rent a vehicle from you.
An EXTREMELY enjoyable experience. The agent who rented us our vehicle was very courteous, kind, helpful. She explained clear and concise. The vehicle was a perfect fit for my wife and I.
Thrifty Car Rental is a US Car Rental based in Belgrade, Montana. Thrifty Car Rental is located at 850 Gallatin Field Rd, Belgrade, MT 59714, USA.
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